How management consultants improve healthcare operations: the engagement model, diagnosing operational problems, process improvement, revenue cycle, supply chain and cost management, workforce and productivity, patient flow, quality and safety operations, change management, performance measurement and building a consulting practice. Eighteen lessons.

Modules

The Management Consulting Role

Lessons

• What Healthcare Management Consultants Do Preview
• The Engagement Model
• Consulting Skills and Ethics

Operational Diagnosis

Lessons

• Data and Benchmarking
• Process Observation and Root Cause Analysis
• Quantifying the Opportunity

Core Operational Domains

Lessons

• Revenue Cycle Management
• Supply Chain and Non-Labor Cost
• Labor Productivity and Workforce Management

Patient Flow Quality and Technology

Lessons

• Patient Flow and Capacity
• Quality Safety and Regulatory Operations
• Technology Implementation and Optimization

Change and Performance

Lessons

• Change Management in Healthcare
• Performance Management Systems
• Sustaining Results After the Engagement

Practice Building

Lessons

• Consulting Deliverables and Communication
• Pricing Proposals and Engagement Management
• Building a Career in Healthcare Management Consulting